SSI Training

Helping you create a culturally responsive workforce

SSI Training offers learning solutions that support organisations to work with culturally and linguistically diverse (CALD) communities and create more culturally responsive and inclusive workplaces.

Developing a culturally responsive and inclusive workforce creates opportunities for:

  • Enhancing service delivery
  • Recruiting and retaining high performing staff from diverse backgrounds
  • Nurturing innovative solutions through diverse perspectives
  • Reaching a diverse client base
  • Making diversity a competitive advantage
  • Achieving diversity goals and benchmarks

As a leading service provider working with culturally and linguistically diverse communities, our learning solutions are grounded in SSI’s direct experiences with these communities.

Delivering these services across a broad range of contexts including settlement, out-of-home care, disability, youth, employment and housing enables SSI Training to be relevant across industry.

pdfDownload Accessible SSI's Impact 2016-2017 (56.29KB PDF)

SSI Infographic Overview of Key Metrics for 2017

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Our Services

In-house workshops

SSI Training has a number of workshops that can be delivered in-house. SSI Training workshops are designed following adult learning principles that are engaging and interactive.

The following are currently available:



Fundamentals of culturally responsive practice

This course is designed for organisations seeking to improve their workforce capability and become more culturally responsive and inclusive.

At the completion of our highly interactive one day workshop, participants will be able to:

  • Identify and apply the five capabilities for culturally responsive practice
  • Reflect on their own cultural identities, beliefs and values
  • Demonstrate a complex understanding of culture
  • Recognise the impact of migration and exile on individuals
  • Utilise communication skills for effective cultural understanding Incorporate strategies that build rapport and engagement

Multicultural care planning for migrant and refugee children in out-of-home care

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in out-of-home care and adoption is easier said than done. This course aims to take participants past the basics of cultural exposure into more meaningful and practical ways to support a child’s development of positive cultural identity. At the end of this one day interactive workshop participants will be able to:

  • Describe the key competencies for caring for children and young people from culturally and linguistically diverse backgrounds (CALD)
  • Reflect on their own culture, values and beliefs
  • Understand the importance of cultural identity for children in care
  • Identify strategies for dealing with racism and prejudice
  • Develop an effective and child-focused cultural care plan

Target audience: Managers and caseworkers in out-of-home care

Supporting positive cultural identity for foster carers and adoptive parents

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in out-of-home care and adoption is easier said than done. This course aims to support carers to find more meaningful and practical ways to support a child’s development of positive cultural identity.

At the end of this three hour workshop participants will be able to:

  • Describe the influence of culture on the interaction between foster carers and children and young people in the foster care context
  • Identify strategies to support ongoing and new cultural connections
  • Identify strategies for supporting children to respond to racism and prejudice

Target audience: Foster carers and adoptive parents

Working with interpreters

This practical half day workshop is considered a practice essential for anyone providing a service to people from diverse linguistic backgrounds. Ensuring services are accessible to people from diverse linguistic backgrounds is a strategic goal of all human service agencies.At the end of this workshop participants will be able to:

  • Explain why and when to use language services
  • Identify barriers to using language services
  • Identify strategies to support the effective use of interpreters Reflect on the potential impact of refugee trauma when using language services

Target audience: Service providers working with linguistically diverse clients and/or customers

Trauma informed service delivery for the non-clinician

This practical half day workshop will assist non clinical workers to respond to people in a trauma informed way. This workshop provides the opportunity to understand the impact of interpersonal trauma on behaviour and consider trauma informed strategies for their specific work context

At the end this practical workshop participants will be able to:

  • Identify the types of experiences that can result in trauma
  • Recognise trauma reactions and the possible impact on interactions
  • Incorporate strategies specific to their work context

Target audience: Service providers working with vulnerable communities

Child wellbeing and mandatory reporting

This half day interactive workshop provides participants with information about child protection and mandatory reporting in NSW. The workshop outlines different forms of child abuse, the role of a mandatory reporter, and identifying possible risk of significant harm. The session takes participants through the use of the Mandatory Reporter Guide and how to make a report.

At the end of this workshop participants will be able to:

  • Define significant harm
  • Identify different forms of child abuse and their possible impacts
  • Make effective use of the Mandatory Reporter Guide
  • Outline the internal procedures of making a report and the process of lodging a report

Target audience: Mandatory reporters as specified under Section 27 of the NSW Children and Young Persons (Care and Protection) Act 1998

Engaging Multicultural communities in the NDIS

This one day workshop assists participants to develop their capabilities to be culturally responsive in the disability context. It is highly interactive and at the completion of the workshop participants will be able to:

  • Identify a model for culturally responsive practice
  • Describe the importance of developing culturally responsive services and supports
  • Reflect on the impact of their own cultural identity, beliefs and values on interactions with participants
  • Incorporate a complex understanding of culture and disability engage participants
  • Plan for engaging and maintaining relationships with multicultural communities

Target group: This workshop is for managers and workers delivering services and supports in the disability context.


Culturally diverse classroom with students from many ethnic backrounds

Individual coaching

Application of learning back in the workplace is critical to create positive practice change. This process can be enhanced through individual coaching. SSI Training, in collaboration with specialist caseworkers from SSI Multicultural Foster Care, offers coaching for out-of-home care caseworkers in developing multicultural care plans. For more information about the coaching process, see Multicultural care planning (Link to flyer coming soon)

Tailored learning solutions

SSI Training has experienced learning and development professionals who are skilled in working with organisations to assess their learning requirements and tailor solutions to meet their identified needs and context. This can include packaging a number of services to maximise outcomes or developing something new for your organisational needs.

Please contact us to discuss your learning needs.

Contact Us

Janet Irvine
SSI Training Manager
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or

Lisa Osborn
Senior Training Consultant
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Participant Testimonials

  • "I loved the way the facilitators accessed the collective knowledge in the room to maximise learning"
  • "Excellent and respectful facilitators who held trust and inspired cross cultural curiosity"
  • "I can highly recommend this valuable training to any organisation that is committed to growing a work culture and work force that is culturally aware and responsive to CALD communities and persons from diverse backgrounds."
  • "Through thoughtful and stimulating processes and activities led by skilled facilitators, participants can expect to become more aware of their own bias and mindful of reflective practices that promote a genuine curious enquiry and engagement with diversity issues that enables further understanding and inclusivity in the face of difference.

 

Workshops

Multicultural communities getting NDIS-ready
Workshops: Engaging Culturally & Linguistically Diverse Communities in the NDIS

pdfDownload Brochure (56.29KB PDF)