SSI’s offices will be closed from 23 December 2024 and reopening 13 January 2025. For all enquiries during this time, visit the SSI Contact Us page and phone the Head Office number in your region. Please leave a voice mail and an SSI staff member will be in touch within 12-24 hrs.

About SRSS

The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.

We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.

How we help

We engage recipients providing tailored support based on individual circumstances and needs, with the goal of building self-efficacy.
We may help with temporary and long-term accommodation solutions as well as income support.
Our case managers assist individuals to access mainstream and specialised services.

Get in touch

National Phone Number: 1800asylum which is 1800 279 586 or 02 9685 0100

Hours of Operation: 9am to 5pm (Monday to Friday)

Program funded by Australian Government Department of Home Affairs