About The Rights Path (TRPP) project
This project is designed to deliver robust choice and control focused outcomes for culturally and linguistically diverse (CALD) people with disability through an approach that draws on their own experiences. SSI will work closely with NDIS participants and providers across NSW, Queensland and Victoria to consult, co-design, test and disseminate relevant and accessible in-language resources.
If providers had our cultural awareness, they could handle situations better and understand our needs.” – workshop participant
The purpose of this project is to:
Develop resources in Vietnamese, Khmer, Punjabi and Urdu.
Strengthen NDIS participants’ understanding of their rights and the quality they should expect of NDIS service providers.
Improve participant knowledge of how to make a complaint when they are not satisfied with services they receive.
Work with NDIS providers to assist in meeting their responsibilities under the NDIS Quality and Safeguarding Framework.
Encourage providers to connect, collaborate and form partnerships, share best practice, to strengthen their feedback and complaints pathways and promote participants rights by using the resources developed in this project.
Our journey
We’ve adopted a human-centred co-design process, where SSI facilitators and participants worked closely together to explore feedback mechanisms within the NDIS service and support system. Workshops were conducted in English, with interpreters provided for participants with limited English language proficiency, and focused on the lived experiences of participants.
The consultation process
SSI engaged 18 Lived Experience Consultants both through online and face-to-face consultation workshops across NSW, QLD, and VIC to meet and consult with people with lived experience of disability. These consultations aimed to review the experiences of NDIS participants, their family members, and carers from the Khmer, Punjabi, Urdu, and Vietnamese-speaking communities. The focus areas included:
- Accessing the NDIS
- Understanding your rights
- Providing feedback to NDIS providers
SSI also collaborated with NDIS providers to gain insights into their experiences working with and managing feedback from CALD participants. This collaborative effort aims to ensure a comprehensive understanding of the needs of CALD participants, facilitating better service delivery and support.
The co-design process
SSI engaged 17 lived experience consultants in both online and face-to-face co-design workshops. These sessions focused on collaboratively designing culturally appropriate content by receiving input and guidance from people with lived experience.
“There’s an awful lot to learn. There’s a lack of transparency.”
“There is a fear of losing the service entitlement – in our culture, if we
complain, we think we will lose our services and supports.”
“One of the challenges of accessing the NDIS was knowing how the system
works even though I have been working in advocacy for a long time.”
“My son’s therapist did not understand why he wasn’t using the toilet at
school. It’s because in our culture, boys are taught not to urinate standing up.”
Meet the participants
Showing 1 – of 5 program resources
*Pseudonym used
Events
Registrations will open soon! If you are interested in receiving more information about the below events please email trpp@ssi.org.au.
Know your rights – community workshops
NDIS participants and their supporters are invited to attend community workshops to hear about newly developed resources and understand how to provide feedback on NDIS supports and services.
Sessions will be held in Sydney, Melbourne and Brisbane. They will be held in four languages: Khmer, Punjabi, Urdu and Vietnamese.
NDIS provider webinar
Join us for an exclusive national webinar where we will unveil and launch the newly developed resources. This webinar aims to provide valuable insights and guidance on using these resources effectively to better support CALD participants. Stay tuned for further details on the webinar date and registration process!
Resources
The NDIS feedback process is designed to create an open and honest safe space where your voice matters.
Useful links
For NDIS participants and their supporters:
Advocacy
Click on the below links to go to the resources:
- What is an independent disability advocate?
- How a disability advocate could help you
- How can I find an advocate?
- Disability advocacy finder
- National Disability Advocacy Program
- Multicultural Disability Advocacy Association
- Action on Disability in Ethnic Communities
- Amparo
- National Ethnic Disability Alliance
- My Life, My Voice
- Disability Gateway
- Queensland Advocacy for Inclusion
- Your rights and entitlements in disability services
- SSI Local area coordination
In-language resources
Click on the below links to go to the resources:
- Your rights and entitlements in disability services (Vietnamese)
- NDIS Commission resources in your language
- How to speak NDIS
- NDIS Code of Conduct in multiple languages
NDIS Commission
Click on the below link to go to the NDIS Commission complaint contact form:
Feedback
- Click here for complaints form
- Call 1800 035 544, using Translating and Interpreting Service (TIS) at 131 450 for assistance.
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677.
- National Relay Service and ask for 1800 035 544.
- Make a complaint with the Commonwealth Ombudsman here
You can also make a complaint or share a compliment on the nTrustus digital complaints management system.
Other useful resources
Click here to view resources for NDIS Emergency and Disaster Management – R4NED funded by an NDIS Commission grant and developed by Kaleidoscope Focus.
In-language resources
Coming soon.
Get in touch
Email: trpp@ssi.org.au
Phone: 0413 971 048
This project was funded by the Australian Government through the Support for NDIS Providers Grants Program administered by the NDIS Quality and Safeguards Commission.
