Know your rights as an NDIS participant
In this informative video, we explore the rights of NDIS participants in accessing supports and services. Learn about your ability to make choices regarding your NDIS plan, provide feedback, and resolve any issues with service providers. The video highlights the importance of speaking up and how to access language support if needed. Discover the confidential and safe process in place for feedback, ensuring your voice is heard in a fair and respectful manner.
How to give feedback as an NDIS participant
In this animated video, learn how NDIS participants can provide feedback on their supports or services. Using Sara’s story as an example, we’ll guide you through the steps to raise concerns with your service provider, how to seek advocacy support, and how to make a formal complaint to the NDIS Commission. Understand your rights to quality care, the options available to resolve issues, and how to access language assistance when needed. If you ever feel unsafe or your needs are not met, don’t hesitate to speak up—help is available.
Open the stakeholder kit
This stakeholder pack was developed to help NDIS providers, peaks and the sector to circulate and raise awareness about the rights of NDIS participants, especially amongst those from culturally and linguistically diverse (CALD) backgrounds. Stakeholders can use the information, guidance and resources available and strengthen feedback and complaints pathways, while promoting the rights of NDIS participants.
Resources
Infographic
This infographic describes the rights of NDIS participants and outlines how they can give feedback step by step.