Live and breathe diversity

We have three online learning courses currently available:

• Introduction to culturally responsive practice: Explores how we can be culturally responsive and inclusive when working with colleagues and communities from diverse cultural backgrounds.
• Working with interpreters: Working with professional interpreters is a key skill needed to ensure equitable access to services and quality client outcomes.
• Culturally responsive support in aged care: Designed for workers who provide support services for older people in their home.

Our e-learning courses can be accessed as an individual learner through our online platform. We can also bulk enrol your team or organisation or add the training module to your Learning Management System through a licensing agreement.

Preview or enrol in our courses here:
diversity.ssi.org.au

Culturally responsive practice training is a reflective process that will help participants gain an insight into their own organisational culture, behaviours, and practices to make their services more accessible and avoid creating service-related barriers.

We have customised versions of this workshop for different contexts, including disability, aged home care, refugee support services, child safety and out-of-home care, schools, early childhood and volunteer management. Our team can adjust this workshop to suit most contexts or sectors.

This cultural diversity training workshop assists people leading and working in diverse teams to work more effectively and inclusively. There are many benefits of a diverse workforce but this can only be realised when we act to build inclusion, grow self-awareness and cultural humility.

This workshop builds on our Fundamentals course and examines the critical role of leadership in creating an inclusive work environment to unlock the full potential of a culturally diverse workforce and explore ways to effectively demonstrate inclusive leadership traits.

Customer service staff are the first point of contact for customers and clients and have significant influence on the organisation’s reputation. This workshop assists customer service staff to communicate effectively, build trust and be responsive to culturally and linguistically diverse communities.

A key reason why Culturally and Linguistically Diverse (CALD) communities do not access services at the same rate as the broader population is that they are often not aware of the services that exist or what their entitlements are. This workshop will look at community engagement as an approach to build capacity with a focus on minimising barriers experienced by CALD communities.

This workshop provides participants with essential skills to work effectively with interpreters to better engage and communicate with diverse communities.

To attract and recruit culturally diverse workers, organisations must look beyond the traditional recruitment channels and consciously adopt targeted and flexible approaches as well as build supportive and inclusive workplaces.

This workshop will assist non-clinical workers to respond to people in a trauma-informed way, minimising retraumatising people and providing services that support recovery.

Supporting positive cultural identity for children and young people from migrant and refugee backgrounds in care is easier said than done. This course aims to support practitioners in finding more meaningful and practical ways to support a child’s development of a positive cultural identity.

Free, nationally accredited training to help frontline workers recognise the signs of domestic and family violence, and know what to do next. Organised in partnership with Lifeline. Learn more here.