Board Members

SSI is an independent, not-for-profit organisation led by CEO Violet Roumeliotis and General Manager Peter Zographakis with the support of a seven-member Board.

Board members are drawn from SSI's membership base of 11 NSW-based Migrant Resource Centres and Multicultural Services with elections held each year at an AGM.

The Board members bring a depth of experience from the community and corporate sectors.

Elizabeth Shaw

Elisabeth Shaw

Elisabeth is a Registered Clinical and Counselling Psychologist with over 25 years’ experience focused on couple and family therapy. She is the Executive General Manager of Practice Quality and Innovation at Relationships Australia (NSW) where she oversees service design, research, practice standards, and workforce development.

Elisabeth has experience in a wide range of professional settings, including her own clinical practice, also providing clinical supervision and consultancy to individuals and teams across a range of clinical issues and populations including child protection, women’s health, family safety, migration and settlement, addiction, parenting, sexuality, child and adult sexual abuse, trauma and mental health. She teaches in postgraduate programs in clinical practice, supervision and professional ethics, and has produced many publications in each of these areas. In addition, Elisabeth is a senior consultant with The Ethics Centre, is on the faculty of School of Life, and is a recent graduate of the Australian Institute of Company Directors.

With postgraduate qualifications in psychology, management and professional ethics, and a passion for community service, Elisabeth provides a solid and independent depth of understanding to the board of Settlement Services International regarding the human side of the services that the organisation delivers, in the context of rapid industry change, substantial growth in services, and ongoing changes to public policy in the settlement services sector.

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Lucy Taksa

Lucy is Professor and Associate Dean (Research), Faculty of Business and Economics, Macquarie University, and has been involved in academia since 1990. Lucy has a global academic and research profile and is published in more than 80 monographs, articles, book chapters and national and international conference papers. Lucy’s research interests include migration, migrant employment, equity, diversity, management and organisational processes.

Lucy is the convenor of the Cultural Diversity Research Network within the Department of Marketing and Management at Macquarie University and has collaborated actively with the Ethnic Communities Council NSW as well as being a member of the Ministerial Roundtable on Cultural Diversity in the Workplace. With a strong passion in these areas, Lucy applies her research and strategic capabilities to support the SSI board.

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Antoinette Chow

Antoinette is highly experienced in the community services sector with more than 25 years’ involvement in a number of organisations, designing and delivering programs that have positively impacted a wide range of service users. Since 1994, Antoinette has been actively engaged with migrant resource organisations and those that deliver multicultural services. Antoinette has been involved with the St George Migrant Resource Centre since 1994, assuming the position of Executive Officer in 2006; a position she currently holds.

Antoinette brings experience and dedication for service to the SSI Board, as well as grounding in program design and service delivery that will prove valuable as the company and the sector continue to change.

Yung Ngo

Yung Ngo

Yung is currently the State General Manager of the Premium Bank at Westpac. He leads a team of dedicated relationship managers who provide quality banking services to an affluent customer segment in the NSW and Asia Channel. Prior to this role, Yung worked in St George Retail as Head of NSW Metro, as Head of Retail Lending and Head of Regional NSW. In these roles he led St George's mortgage lending and branch network businesses through growth and transformation.

Prior to joining Westpac Group, Yung had an extensive career in various senior leadership roles in sales and distribution at GE Capital and Allianz Insurance. Yung is also the Chair of Westpac’s Cultural Diversity Leadership - Employee Action Group (EAG), which has more than 1,400 members nationally. 

Yung's family came to Australia in 1978, as refugees, when he was 3 years old, having escaped war torn Vietnam by boat.

Elfa MoraitakisElfa Moraitakis

Elfa is the CEO of SydWest Multicultural Services, one of SSI’s member organisations. She has been involved in the community sector for the past 25 years and has an extensive background in developing services for linguistically disadvantaged communities, with a focus on engaging community and stakeholder participation. She has a strong track record in strategic direction and innovation, problem solving and strong leadership skills that support high performance teams.

Elfa has a degree in Sociology and Modern Greek (Honours) from the University of NSW and an Associate Diploma of Applied Management by the AIM. Elfa is passionate about her Greek heritage and is the Treasurer of the Board of the Hellenic Institute of Language and Culture. She also sits on a number of Advisory Committees across the sector.

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Frank Zheng

Frank Zheng is the CEO of Auburn Diversity Services Inc, a SSI member organisation.

He holds a Master of Applied Finance from Macquarie University Applied Finance Centre, along with significant experience in service delivery, case management, finance, HR, IT and operations at an organisational level.

Frank has been working in a variety of organisations in the community sector including peak bodies, a community research company and front line service providers in different capacities. He has led organisational changes with proven positive outcomes, based on extensive knowledge and thorough understanding of the sector. Frank also has a Cert IV in Training & Assessment.

Sophie RaySophie Ray

Sophie Ray is an experienced company director and lawyer who has worked across the professional services, welfare, homelessness and childcare sectors in Australia and the UK. She spent fourteen years working as a corporate lawyer at PricewaterhouseCoopers in Australia and the UK, acting for clients from small businesses through to large multinationals. During this time, she also served as a Board Member on the PricewaterhouseCoopers Foundation, and spent time in Uganda working on a UN run programme in relation to HIV/Aids.

Sophie is currently a Non Executive Director of Big Fat Smile, a Board member of the Shoalhaven Womens Resource Centre and a Director of Silos Estate, her family's award winning tourism business. Sophie's husband migrated from India as a child in the 1980's.
With her range of experiences in private and not for profit businesses, and her legal, governance, and strategic skills, Sophie will support SSI's rapid growth and increasing need for strong commercial, strategic and compliance frameworks.

Vision and values

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

Social Justice

Equity and access to all


Respecting diversity and being non-discriminatory


Caring, empathy and respect for the dignity of others


Co-operation and mutual respect


Dynamic, flexible and responsive service


Professional practices and accountability


Commitment to partnerships and excellence